Member Welfare and Assistance Policy

Member Welfare and Assistance Policy

Overseas Filipino Workers Toledo Credit Cooperative (OFWTCC

The purpose of this Member Welfare and Assistance Policy is to institutionalize and streamline the support programs of OFWTCC that uphold the well-being, dignity, and recognition of every member. This policy provides clear guidelines, eligibility, procedures, and benefits to ensure transparency, consistency, and fairness in delivering assistance.

BURIAL ASSISTANCE

General Provision

Burial Assistance is extended to the bereaved family of a deceased OFWTCC member, as well as to the qualified dependents of members (spouse and children only). This program aims to ease the financial burden during times of grief and provide meaningful support to members and their families.

  • Filing Period: The maximum period for filing a Burial Assistance claim is 90 days from the date of death. Claims filed beyond this period will no longer be accepted.

  • Benefit Amount

    • ₱30,000 – for members who have been with the cooperative for less than 10 years.

    • ₱40,000 – for members who have been with the cooperative for 10 years or more.

Exclusion

While OFWTCC deeply values the life and dignity of every member and their dependents, Burial Assistance shall not cover deaths caused by suicide.

Eligibility and Documentation Requirements

To qualify for Burial Assistance, the following conditions must be met:

  1. The deceased member must have fully paid the minimum Share Capital of ₱10,000.

  2. The immediate family must submit the following documents to the OFWTCC Secretary:

    • Death Certificate of the deceased member or qualified dependent.

    • Any other supporting documents as may be reasonably required by the cooperative.

HOSPITALIZATION ASSISTANCE

General Provision

Hospitalization Assistance is provided to eligible OFWTCC members who are confined due to illness or injury. This benefit helps reduce the financial burden of unexpected medical expenses.

  • Filing Period: The maximum period for filing a Hospitalization Assistance claim is 90 days from the date of hospitalization. Claims filed beyond this period will no longer be accepted.

  • Benefit Amount: A maximum of ₱20,000 per calendar year may be granted to an eligible member.

Exclusions

The following are not covered under the Hospitalization Assistance Program:

i. Outpatient consultations and treatments

ii. Maternity and childbirth-related confinement

iii. Elective and cosmetic procedures

iv. Self-inflicted injuries or intentional harm

v. Confinement due to substance abuse

vi. Pre-existing terminal illnesses

These exclusions ensure that the program remains sustainable, targeted, and focused on essential and medically necessary support for members.

Eligibility and Documentation Requirements

To qualify for Hospitalization Assistance, the following conditions must be met:

  1. The member must have fully paid the minimum Share Capital of ₱10,000.

  2. The member must have made at least three (3) consecutive monthly deposits into their Capital Build-Up (CBU) account, or an equivalent amount, prior to the date of hospitalization.

  3. The member must submit the following documents:

    • Doctor’s Diagnosis/Medical Certificate

    • Hospital Bill showing detailed hospitalization expenses

    • Any other documents as may be required by the cooperative for verification

BIRTHDAY GIFTS

A simple gesture of recognition and appreciation provided to members on their birthdays, reflecting the cooperative’s value of celebrating life and strengthening member relations.

Policy Commitment

Through this policy, OFWTCC reaffirms its mission to promote mutual support, social responsibility, and member welfare. By offering fair and consistent assistance, the cooperative ensures that in times of loss, hardship, or celebration, members and their families feel the care, dignity, and solidarity of belonging to a true community.